Blog

• Nov 18, 2025 · Applied AI · 10 min

  AI agents that survive production

  RAG, session memory, tool execution, and MCP only matter with multi-tenancy, observability, and clear personal-data limits: what I learned building voice and chat platforms.

• Aug 21, 2025 · Product · 8 min

  Realtime operations interfaces

  How an airline Operations Control Center needs milestones, ground status, and internal chat on the same surface, without becoming a generic dashboard.

• May 12, 2025 · Engineering · 7 min

  API contracts across teams and systems

  The criterion I used when defining integrations between frontend, backend, and operational systems: explicit contracts, less ambiguity, and predictable delivery.

• Feb 4, 2025 · Platform · 9 min

  SOC 2 and privacy in AI products

  Privacy by design, audit logs, and SOC 2-aligned controls are not a later detail: they enter the agent architecture from the first multi-tenant MVP.